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How Receptonic pricing works

Receptonic combines a predictable subscription with usage allowances. Choose the plan that matches your business and purchase additional usage when needed. All prices below are in GBP (£).

Subscription plans

Annual plans are priced at exactly 12 times the monthly subscription. There is no annual-billing discount. Each plan’s included usage amounts are stated as monthly allowances.

What’s included

Your subscription covers the features enabled for your plan, such as AI phone answering, dashboard access, knowledge bases, appointment booking, and eligible voice or messaging tools. Higher tiers unlock additional assistants, campaigns, website widgets, automations, and advanced functions. For your specific allowances and feature access, refer to Plan details or the plan information displayed in your Receptonic dashboard. Features must be configured before they can handle live customer enquiries.

Understanding voice minutes

  • Your plan provides a fixed allocation of voice minutes per month.
  • Unused included voice minutes do not roll over to the following monthly allocation period.
  • When you need more calling time, you can purchase additional voice minutes at the rate listed for your plan.
  • Voice-minute consumption is shown in the Receptonic dashboard. Use the dashboard’s actual records for your account rather than assuming every call consumes exactly its elapsed wall-clock time.
  • A minimum available voice-minute balance may be required to initiate a call, including browser voice tests.

Understanding chat credits

  • Your subscription adds a stated number of new chat credits each month.
  • Unused chat credits carry forward rather than resetting with voice minutes.
  • Chat credits are separate from voice-minute balances. They cannot be converted into voice minutes under the standard paid subscription.
  • The number of credits used depends on the relevant chat feature and channel. Check your dashboard for actual usage and available top-up options.
  • Channel connections, messaging provider charges, or third-party services may have additional requirements or costs.

Charges not included in the subscription

Your subscription does not automatically include:
  • A rented telephone number, number forwarding, carrier/SIP charges, or other telecommunications fees.
  • Optional assisted onboarding or configuration services. DIY onboarding is included; hands-on setup is quoted separately.
  • Bespoke integrations, ongoing managed optimisation, or external software/API subscriptions.
  • Extra voice minutes or chat credits beyond your purchased and available allowances.
  • Any applicable taxes or charges expressly disclosed at checkout or in your agreement.
A phone-number allowance shown in a plan describes how many number slots the account can use; it is not a promise of free number rental.

Tracking usage and managing costs

  1. Sign in to your Receptonic dashboard.
  2. Open your subscription or billing area to review your plan and usage balances.
  3. Review call history and relevant chat/automation usage screens.
  4. Enable available low-balance alerts and manage any additional purchases through the supported billing controls.
  5. Contact Receptonic Support if a charge or allowance appears incorrect.
For examples, see Price Breakdowns. For telephone-number charges, see Phone Number Rentals.